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Please reach out to us at info@essencecc.com.au or send us an email via our Contact Us page if you cannot find the answer to your question.
The sweating on the surface of the candle is normal. It can be caused by the change of temperate. It doesn’t affect the quality of the candle, the scent throw or the way it burns. Gently wipe the surface of the candle and it is ready to burn.
Yes, indeed. The trimming wick is crucial for an efficient burn. Ensure that you are trimming the wood wick before each burn.
It is normal for candles' colour to turn brown after each burn. We use 100% soy wax and all natural fragrances. The discolouration can be caused by the use of vanillin in the fragrance. Our range includes vanillin. The sunlight can also cause discolouration on the surface of the candle. Ensure the candle is not under the direct sun.
Yes. After enjoying the sweet aromas of your candle, you can recycle it to what you want. See our About Our Candles section for some inspiration.
See our Candle Care section for more tips and pictures.
It is because we use 100% soy wax for all our products. Sometimes the surface of the candle dries inconsistently which can cause the surface to dry uneven. This is all natural and normal. It will not affect the performance of your candle.
Coming soon, keep your eyes peeled on our Shop page.
Yes, we now offer sample kits. Sample kits came in a 1 scent, 3 scent and 6 scent bundle. See our Shop page.
Yes, we offer free shipping for orders over $130 AUD ($13 AUD for anything under that). We use AusPost as our preferred courier.
No, not at this time.
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