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We use AusPost (if we can get a better deal for our customers with a different provider, this will change) as our preferred courier, we currently only offer Standard Shipping to all Australian States and Territories as we need to ensure we can calculate a fair rate for our customers for Express and other methods of shipping.
We currently DO NOT offer International Shipping at this time, this will be considered by us if there is interest for our products outside of Australia.
Generally, your order will be ready to ship within 2-3 business days, we will email you when the candles have been shipped, the exception to this are as followed:
Due to the nature of this product, a change of mind will NOT be a valid reason for a return. We ensure a full customer satisfaction guarantee by making sure that every candle that leaves Essence Candle Company is up to our high standards. So rest assured that the candle you buy this the best candle offered :).
If you receive your candle and it is damaged during the shipping process, please inform us by sending an email and attaching pictures via our Contact Us page, please provide us with the purchase order in the subject line. Please give us 2-3 business days so we can assess the damage.
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